Return Policy

At CaraCrochets, we want you to love your handmade crochet items as much as we loved making them. Because our items are carefully crafted by hand, we have established the following guidelines to ensure a fair and transparent experience for our community.

1. Order Cancellations

• Standard Items: You may request a cancellation within 24 hours of purchase for a full refund, provided the item has not already been shipped.

• Custom & Made-to-Order Items: Cancellations are only accepted within 24 hours of purchase. Once yarn selection or production has begun, custom orders cannot be canceled.

2. Returns & Exchanges Eligibility

Due to the small-batch, artisanal, and custom nature of our products, we accept returns and exchanges on a case-by-case basis under the following conditions:

• Eligible Items: Only standard, ready-to-ship items in their original, unused, and unwashed condition are eligible for return or exchange.

• Timeframe: You must contact us at hello@caracrochets.com within 7 days of delivery to initiate a return or exchange. The item must be shipped back to us within 14 days of delivery.

• Non-Returnable Items: The following items are strictly final sale and cannot be returned, exchanged, or refunded:

  • Custom orders or personalized colorways.

  • Made-to-order items crafted specifically for you.

  • Digital items (such as downloadable PDF crochet patterns).

  • Items purchased on sale or during promotional events.

3. Return Shipping Costs

• Customer Responsibility: Buyers are responsible for return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

• Original Shipping Fees: Original shipping charges are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund amount.

4. Damaged or Incorrect Items

We inspect every single petal, stitch, and seam before packaging your order. However, if your item arrives damaged during transit or if you received the wrong product, please let us help you right away:

• Contact us within 48 hours of delivery.

• Include your order number and clear photo documentation of the damage or mistake.

• If verified, we will provide a prepaid shipping label and fast-track a replacement or issue a full refund.

5. Processing Refunds

Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

• If approved, your refund will be processed automatically to your original method of payment within 5–7 business days.

6. Contact Us

To start a return or ask a question about your order, please reach out to us at:

• Email: hello@caracrochets.com