Privacy Policy

At CaraCrochets, we deeply respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our shop, purchase our handmade crochet products, or interact with our brand.

1. Information We Collect

To fulfill your order and provide the best experience possible, we collect certain information you provide to us, including:

• Contact Information: Your name, billing address, shipping address, email address, and phone number.

• Payment Details: Secure transactional information required to process payments (processed securely via our third-party payment gateways; we do not store full credit card numbers).

• Order History: Details of the specific crochet items, custom orders, or yarn patterns you purchase from us.

• Technical Data: IP addresses, browser types, and device information collected automatically through cookies to optimize your browsing experience.

2. How We Use Your Information

We use your personal data to power your experience with CaraCrochets, specifically to:

• Fulfill Orders: Process payments, arrange shipping, provide order confirmations, and handle returns or exchanges.

• Customer Support: Respond to your inquiries, assist with custom order requests, and resolve any issues.

• Brand Communications: Send promotional updates, newsletters, or special offers about new crochet collections (only if you have opted in). You can unsubscribe at any time.

• Improve Our Shop: Analyze website traffic and behavior to refine our product listings, design layouts, and user experience.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties essential to running our business:

• Service Providers: Shipping carriers (e.g., USPS, FedEx, DHL) to deliver your handmade items, and secure payment processors (e.g., Stripe, PayPal).

• Compliance with Laws: If required by law, legal processes, or government requests to protect the rights and safety of CaraCrochets and our community.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

5. Your Rights

Depending on your location, you have the right to:

• Access the personal data we hold about you.

• Request the correction or deletion of your personal information.

• Object to or restrict the processing of your data.

• Withdraw consent for marketing communications at any time.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Email: hello@caracrochets.com